LucentiaQ FAQs — LucentiaQ

Questions? We’ve got you covered.

Depending on the school setup and permissions, educators can access relevant student and class-level learning information, task progress and learning insights from one central dashboard.
Yes. School-based features can support the distribution and management of student learning activities, allowing educators to connect classroom learning with independent practice.
LucentiaQ can surface patterns in student learning and progress that may help educators identify where additional attention or intervention could be beneficial.
No. LucentiaQ is designed to support educators, not replace them. AI assists with areas such as practice, planning and learning insights, while educators remain central to teaching, guidance and student development.
Where supported by the selected school plan and permissions, authorised users can access or export relevant reports and learning information for internal educational use.
LucentiaQ is designed to complement teacher judgement. Educators can use AI-generated insights and recommendations as additional information when deciding how best to support individual students.

Tokens are used for selected AI-powered activities within LucentiaQ. Different features may require different amounts of tokens depending on the type and complexity of the AI interaction.
The number of included Tokens depends on your subscription or account type. You can check your current allowance and remaining balance within your account.
You can continue using features that do not require Tokens. Depending on your plan, you may also be able to purchase additional Tokens or wait until your Token allowance renews.
Token validity and rollover rules depend on the applicable plan. The relevant terms will be displayed when purchasing or subscribing.
No. All Token purchases are final and non-refundable. We recommend reviewing your Token balance and usage needs carefully before completing a purchase.
Schools and organisations may have different usage arrangements from individual subscriptions. Token allocation and access can depend on the institution’s selected plan and account configuration.

Students can assess their learning needs, create study plans, receive AI-powered study support, practise with generated questions, improve speaking skills, track progress and stay motivated through interactive learning features.
Yes. Adaptive assessments and ongoing learning activities can help identify areas of strength and topics that may require additional attention, giving you clearer direction on what to study next.
Yes. You can upload supported learning materials and use LucentiaQ to understand key concepts, create summaries, explore explanations and generate relevant practice.
Yes. Knowledge Check can generate practice based on your learning materials, allowing you to test your understanding and receive explanations for areas you find difficult.
The AI Speaking Coach provides an interactive space to practise speaking and receive personalised feedback. It can support language learning, examination preparation and interview practice.
Students can earn XP through eligible learning activities and progress within LucentiaQ. XP contributes to the gamified experience and encourages consistent learning and engagement.

LucentiaQ gives parents greater visibility into their child’s learning journey, helping them understand progress, completed activities and areas where additional support may be helpful.
Where parent access is enabled, parents can view relevant progress information and learning insights through their parent experience.
LucentiaQ can surface learning insights that help parents better understand areas requiring attention, rather than relying only on examination results or report cards.
Parent access is primarily designed to provide visibility and support. Certain learning actions and settings may remain under the student, educator or school account depending on how the account is configured.
Where supported, parents can access learning information for multiple linked students without needing completely separate parent experiences.
Yes. Parents can purchase additional Tokens or courses for their child through their parent account. They can also choose to hide the Courses section from their child’s app, giving parents greater control over course browsing and helping prevent unauthorised or unintended purchases.