At LucentiaQ, we are committed to protecting the privacy and personal information of our users.

This Privacy Policy explains how [Metanoia Studio Limited] (“LucentiaQ”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when students, parents, educators, schools, learning centres and other users access our website, mobile application and related services (collectively, the “Services”).

By using LucentiaQ, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use LucentiaQ and the type of account you have.

Account Information

When an account is created, we may collect information such as:

• Name

• Email address

• Account type, such as student, educator or parent

• School, learning centre or organisation

• Class, year level or other educational information

• Login and authentication information

• Language and account preferences

Where an account is provided by a school or organisation, some of this information may be provided to us by that organisation.

Learning and Activity Data

When students use LucentiaQ, we may collect information relating to their learning activities, including:

• Assessment responses and results

• Practice questions and answers

• Learning progress

• Study plans and completed tasks

• Subjects, topics, strengths and areas for improvement

• Study activity and time spent using certain learning features

• XP, achievements and other gamification activity

• AI-generated learning interactions and responses

• Course or tutoring activity, where applicable

This information may be used to personalise the learning experience and provide progress insights.

Content You Upload

Users may upload or submit content to LucentiaQ, including:

• PDF documents

• Presentations

• Word documents

• Images and photographs

• Homework or assignments

• Study notes

• Written responses

• Audio or voice recordings

• Other educational materials

We process this content where necessary to provide requested features, such as generating summaries, explanations, practice questions, feedback or other learning materials.

AI Interactions

When you interact with AI-powered features such as the AI Study Assistant or AI Speaking Coach, we may process information you provide through prompts, uploaded materials, responses, recordings and related interactions.

This information may be processed to generate personalised responses and provide the requested learning functionality.

We do not represent AI-generated output as a substitute for professional educational judgment.

Technical Information

When you use our Services, certain technical information may be collected automatically, such as:

• Device type

• Operating system

• App version

• Browser type

• IP address

• Login activity

• Device identifiers

• Crash and diagnostic information

• Usage and performance data

We use this information primarily to operate, secure, troubleshoot and improve LucentiaQ.

2. How We Use Personal Information

We may use personal information to:

• Create and manage user accounts

• Provide and operate LucentiaQ

• Personalise learning experiences

• Generate learning materials and AI-powered responses

• Provide assessments, exercises and study recommendations

• Track learning progress and task completion

• Identify learning strengths and areas that may require additional support

• Provide relevant insights to authorised educators and parents

• Maintain platform security and prevent misuse

• Troubleshoot technical problems

• Improve our products, features and user experience

• Provide customer support

• Process subscriptions and purchases

• Send important service-related communications

• Meet contractual and legal obligations

Where required by applicable law, we rely on an appropriate legal basis for processing personal information, such as consent, performance of a contract, legitimate interests or compliance with legal obligations.

3. Student and Children's Privacy

LucentiaQ is designed for educational use and may be used by children and young people.

We recognise that information relating to children requires particular care.

Where required by applicable law, we may require consent or appropriate authorisation from a parent, legal guardian, school or other authorised organisation before collecting or processing a child's personal information.

When LucentiaQ is provided through a school or learning organisation, the organisation may be responsible for obtaining necessary permissions and determining how student information is used within its educational environment.

We seek to collect only information reasonably necessary to provide the relevant educational services.

We do not knowingly sell children's personal information.

4. School and Educator Access

Where a student uses LucentiaQ through a school, learning centre or educational organisation, authorised personnel may have access to certain information depending on their role and permissions.

This may include:

• Learning progress

• Assessment results

• Task completion

• Student submissions

• Areas of learning strength or difficulty

• Learning activity and educational insights

• Other information made available through authorised school features

Access is intended to support teaching, learning and student support.

Schools and organisations are responsible for appropriately managing the accounts and permissions of their authorised users.

5. Parent and Guardian Access

Where enabled, parents or legal guardians may have access to selected information relating to their child's learning journey.

This may include learning progress, task completion, learning insights, recommendations and notifications.

The information available to parents may depend on the student's account configuration, school settings and applicable legal requirements.

6. Artificial Intelligence and Automated Processing

Some LucentiaQ features use artificial intelligence and automated systems to analyse information and provide personalised educational experiences.

For example, AI may be used to:

• Generate study materials

• Summarise uploaded educational content

• Explain learning concepts

• Generate practice questions

• Provide feedback on responses

• Analyse learning patterns

• Recommend areas for further study

• Assist with study planning

• Analyse speaking practice and provide educational feedback

AI-generated recommendations are intended to support learning and should not be treated as definitive assessments of a student's intelligence, ability, potential or future academic performance.

Where required by applicable law, we provide appropriate safeguards relating to automated processing and decision-making.

7. How We Share Information

We do not sell personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate LucentiaQ.

These may include providers supporting:

• Cloud hosting and infrastructure

• Authentication

• Artificial intelligence and data processing

• Payment processing

• Email and notifications

• Analytics and performance monitoring

• Customer support

• Video conferencing or tutoring functionality

• Security and fraud prevention

These providers are permitted to process information only as necessary to provide their services to us and subject to applicable contractual and legal requirements.

We may also disclose information where required by law, legal process or regulatory authority, or where reasonably necessary to protect the rights, safety or security of LucentiaQ, our users or others.

8. Payments

Payments for subscriptions, courses, tutoring, tokens or other paid services may be processed by third-party payment providers or app stores.

LucentiaQ may receive information relating to the status of a transaction, subscription or purchase.

We generally do not directly store complete payment card information where payment processing is handled by an authorised third-party payment provider.

Payment providers process payment information according to their own privacy policies and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, authentication mechanisms, encryption, monitoring and restrictions on personnel access.

However, no online platform or data storage system can guarantee absolute security.

Users should protect their account credentials and notify us promptly if they suspect unauthorised access to their account.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining appropriate records, complying with contractual requirements and meeting legal obligations.

Different categories of information may have different retention periods.

Where a school or organisation controls an account, retention may also depend on our agreement with that organisation.

When personal information is no longer required, we may delete or anonymise it in accordance with applicable law and our data retention practices.

11. International Data Transfers

LucentiaQ may use service providers or technology infrastructure located in different countries or regions.

As a result, personal information may be processed outside the country in which a user lives.

Where required, we use appropriate contractual, organisational or legal safeguards designed to protect personal information when it is transferred internationally.

12. Your Privacy Rights

Depending on where you live, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Object to or restrict certain processing

• Request a copy of certain information

• Make a complaint to an applicable data protection authority

Some rights may be subject to legal limitations or exceptions. Where an account is provided through a school or organisation, certain requests may need to be directed to or coordinated with that organisation.

To submit a privacy request, please contact us using the information provided below.

13. Cookies and Similar Technologies

Our website and Services may use cookies, local storage, software development kits and similar technologies to maintain sessions, remember preferences, understand service performance and improve user experience.

Where required by law, users will be provided with appropriate choices regarding non-essential cookies or similar technologies.

Additional information may be provided through a separate Cookie Policy or consent interface.

14. Third-Party Services

LucentiaQ may integrate with third-party services such as authentication providers, payment processors, analytics services or video-conferencing platforms.

When you interact directly with a third-party service, that provider may process information according to its own privacy policy.

We encourage users, schools and parents to review the privacy practices of relevant third-party services.

15. Marketing Communications

Where permitted by law, we may send information about LucentiaQ features, educational resources, products or services.

Where consent is required, marketing communications will only be sent after obtaining the appropriate consent.

Users can unsubscribe from marketing communications using the unsubscribe mechanism provided or by contacting us.

Service-related messages, such as security alerts, account notifications or important changes to the Services, may still be sent where necessary.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices or legal requirements.

When we make material changes, we will provide appropriate notice where required.

The “Last Updated” date at the top of this Privacy Policy indicates when the latest version became effective.

17. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

LucentiaQ / Metanoia Studio Limited
Email: info@lucentiaq.co