Welcome to LucentiaQ.

These Terms and Conditions of Service (“Terms”) govern your access to and use of the LucentiaQ website, mobile application, AI-powered learning tools, educational content, subscription services and related features (collectively, the “Services”).

By creating an account, accessing or using LucentiaQ, you agree to these Terms. If you do not agree to these Terms, please do not use the Services.

1. About LucentiaQ

LucentiaQ is an AI-powered learning ecosystem designed to support students, educators, parents, schools and learning centres through personalised learning materials, assessments, study planning, interactive practice, progress insights and other educational tools.

Certain features may use artificial intelligence to generate explanations, questions, summaries, recommendations, study plans, assessments or other learning content.

LucentiaQ is intended to support learning and teaching. It does not replace professional educators, schools, counsellors or other qualified professionals.

2. Eligibility and Accounts

You must provide accurate and current information when creating or using a LucentiaQ account.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account. You must notify us promptly if you believe your account has been accessed or used without authorisation.

Where LucentiaQ is provided through a school, learning centre or other organisation, your account may be created, managed or administered by that organisation in accordance with its agreement with LucentiaQ and applicable law.

If you are under the age at which you can independently consent to the use of the Services or the processing of personal data in your jurisdiction, your use of LucentiaQ may require the consent or authorisation of a parent, legal guardian, school or other authorised organisation.

3. Educational and AI-Generated Content

LucentiaQ may use artificial intelligence to provide personalised learning experiences and generate content including study materials, summaries, explanations, practice questions, assessments, feedback, recommendations and study plans.

AI-generated content may occasionally be inaccurate, incomplete or inappropriate for a particular learning objective. Users should exercise reasonable judgment and, where appropriate, verify important information with teachers, official curriculum materials or other reliable sources.

LucentiaQ does not guarantee that use of the Services will result in any particular examination score, academic result, admission outcome, qualification or educational achievement.

4. User Content

Users may be able to upload or submit materials including documents, images, assignments, notes, responses, recordings and other content (“User Content”).

You retain ownership of your User Content. By submitting User Content to LucentiaQ, you grant us the rights reasonably necessary to host, process, analyse, display and otherwise use that content for the purpose of providing, maintaining, securing and improving the Services, subject to our Privacy Policy and applicable law.

You must have the necessary rights or permission to upload any content you submit. You must not upload content that infringes another person's intellectual property, privacy or other legal rights.

5. Acceptable Use

You agree to use LucentiaQ responsibly and only for lawful educational or related purposes.

You must not use the Services to:

• violate applicable laws or regulations;

• infringe intellectual property, privacy or other rights;

• upload malicious software or attempt to compromise the security of the Services;

• gain unauthorised access to another person's account, data or systems;

• impersonate another person or provide deliberately misleading account information;

• interfere with the normal operation of LucentiaQ;

• copy, reverse engineer, scrape or systematically extract content or data from the Services except where permitted by law;

• use the Services to harass, threaten, exploit or harm another person; or

• misuse AI-generated content for unlawful, fraudulent or academically dishonest purposes.

We may restrict, suspend or terminate access where we reasonably believe these Terms have been violated or where action is necessary to protect users, the Services or others.

6. Schools, Educators and Parent Accounts

Different account types may have different features, permissions and access levels.

Educators and authorised school personnel may be able to assign learning activities, review student submissions and access learning progress or educational insights, depending on the school's configuration and applicable permissions.

Parents or guardians may receive access to selected information relating to their child's learning progress where this feature is enabled and appropriately authorised.

Schools and organisations are responsible for ensuring that their use of LucentiaQ, including account provisioning and access permissions, complies with applicable policies and legal requirements.

7. Subscriptions, Payments and Tokens

Certain LucentiaQ features may require a paid subscription, one-time purchase, tokens or another form of paid access.

Prices, subscription periods, included features and applicable payment terms will be displayed before purchase. Payments may be processed through third-party payment providers or applicable app stores.

Where subscriptions automatically renew, renewal terms and cancellation options will be disclosed at the time of purchase and will be subject to applicable law and the relevant payment platform's terms.

Unless otherwise required by applicable law or expressly stated at the time of purchase, purchased or used tokens are non-refundable and have no cash value.

We may modify subscription plans, prices, token requirements or included features from time to time. Where required, we will provide reasonable notice before changes affecting an existing paid subscription take effect.

8. Intellectual Property

LucentiaQ and its associated software, interfaces, designs, branding, graphics, characters, educational resources and other proprietary content are owned by or licensed to Metanoia Studio Limited and are protected by applicable intellectual property laws.

Except where expressly permitted, you may not reproduce, distribute, sell, license, modify or commercially exploit LucentiaQ content or technology without prior written permission.

Nothing in these Terms transfers ownership of LucentiaQ intellectual property to you.

9. Privacy and Data Protection

Your privacy is important to us.

Our collection, use, storage and handling of personal information are described in our Privacy Policy, which should be read together with these Terms.

Where schools or other organisations provide access to LucentiaQ, additional data protection arrangements may apply between LucentiaQ and those organisations.

10. Third-Party Services

LucentiaQ may integrate with or provide access to third-party services, including authentication providers, payment processors, video-conferencing platforms or other technology providers.

Your use of third-party services may also be subject to their respective terms and privacy policies. LucentiaQ is not responsible for third-party services that are outside our reasonable control.

11. Service Availability and Changes

We aim to provide reliable access to LucentiaQ but cannot guarantee that the Services will always be available, uninterrupted or error-free.

We may update, modify, improve, replace or discontinue features where reasonably necessary for product development, security, legal compliance or operational purposes.

Temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

12. Account Suspension and Termination

You may stop using LucentiaQ at any time.

We may suspend or terminate an account where reasonably necessary because of a material or repeated violation of these Terms, unlawful activity, security concerns, non-payment or conduct that creates a material risk to LucentiaQ or other users.

Where appropriate and legally required, we will provide notice or an opportunity to address the issue before termination.

The handling of personal information following account closure will be governed by our Privacy Policy, contractual obligations and applicable law.

13. Disclaimers

LucentiaQ is provided as an educational technology service.

While we work to maintain the quality and reliability of our Services, educational recommendations and AI-generated outputs may contain errors or may not be suitable for every learner or situation.

To the extent permitted by applicable law, the Services are provided without guarantees regarding specific academic, professional or personal outcomes.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable consumer protection laws.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Metanoia Studio Limited, its affiliates, directors, employees and service providers will not be liable for indirect, incidental, special or consequential losses arising from the use of or inability to use LucentiaQ.

Any limitations in these Terms apply only to the extent permitted by applicable law and do not exclude liability that cannot legally be excluded or limited.

15. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices or legal requirements.

When material changes are made, we will provide appropriate notice where required. The updated Terms will display a revised “Last Updated” date.

Continued use of LucentiaQ after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

16. Governing Law and Disputes

These Terms are governed by the laws of [Insert Jurisdiction], without prejudice to any mandatory rights you may have under the laws applicable to you.

Any dispute arising from these Terms or your use of LucentiaQ will be handled in accordance with applicable law and any dispute-resolution provisions required in your jurisdiction.

17. Contact Us

If you have questions about these Terms or the LucentiaQ Services, please contact us:

LucentiaQ / Metanoia Studio Limited
Email: info@lucentiaq.co